Better ISP Management

Yes, this page will be to rule out the cases when your local internet connection works fine but faces delays or timeouts from the public IP of zima vpn that is located in the US. Based on the logs information after some time, if this incident is happening regularly we will deploy a ZIMA version in Google data centre in South Africa (Cape Town or Johannesberg). This means that the public IP will become in South Africa and will have low latency and will be immune to this type of incidents. The script will be simply adjusted to connect to: za.vpn.zima.cloud Feedback is welcome from ISPs that faced similar incidents (not necessarily South African ISPs). Any other ISPs faced the same? Your feedback is much appreciated on this thread. 👋👨‍💻

Good morning. Thank you for the response. I will write python script to do a ping test local and international and print it out next time so i can have a scope of the latency . My ISP was not down a i was doing some work, All seemed fine.

Thanks for reaching out. This seems like a local issue regarding your internet connection. As mentioned before our instances are hosted using Google Cloud Compute (USA region). Our instances logs do not show any disconnection during this time. A useful idea would be if we provide a page containing all the countries and near each country the average ping delay. When clicking on a country it shows the graph for the past days with the history of ping timeouts. Having this kind of page will make it easier for you to confirm if the issue is a firewall on your country level. 1/ Did any other ISP in South Africa face similar disconnections during the same time? 2/ Will this page be useful so we work on it? Your feedback is highly appreciated. 👋👨‍💻

 As i can see this is not on the router side, it must be on the cloud side. Cause i have not changed any settings and it did connect but after a wile it disconnected again.

 I cant even open the forms. it is very slow.

Good day. Recently i noticed zima keeps on signing out and in on my router. Now i recived an email zima cant see my router. This is wat my router says.  All was working all the time. No problems with fire wall, no problems with script.

the concept of wholesale and retail was used as a way to give control for admin. But it should be replaced with a simpler way. service plans price should be set in service plan and not for each manager. This way all the managers when they renew the price will be fix and less confusing. Here there will be two ways to control the renews by admin: Either set a monthly limit for managers Or a set commission per manager. If you could share a wireframe of how you prefer it, that would help us improve this part of the software. Also if anyone would like to share their thoughts on this topic, we appreciate it.

any update on this? this is very important for isp like us. we keep hardcopy but soft copy much needed.

Thanks for letting us know, much appreciated. Great then, looking forward for your update about the routerOS 7.12

Just to let you know we had the same issue with 7.12 on a temporary replacement router. Once the router was downgraded to 7.11.2 all worked as expected. Will replace router (probably tomorrow) and new router will have 7.12. Will let you know how that goes. Nice work getting a fix out so quickly :+1: