Better ISP Management

Welcome Kaushik. This is a the rite place to request help. I am sure we can assist you on that. If you can help us on sending some screen shots on where you have the problems we can advise on what to do. The main reason it can cause this is Read only policy or if you block Zima from your router and it is not communicating correctly to the cloud. I.E firewall rules. Please share some logs of your Mikrotik router to see if Zima. Cloud is communicating API protocol.

So far i can thing of is the IP Pool that some clients dont understand and then also the restore of a faulty router.

Good evening. Sorry for my late response. I have checked my firewall and nothing has changed in there. All my fire wall is under Nat and is all working. I have just checked my logs again and i do not see the log out on log in errors for to day except for the reboot of my router in the mornings. Was there any updates Zima was doing on the server yester day. Cause even the domain was very slow and unresponsive. All seems to be working again fine.

Great idea! We should work on that 👆 I will do the 'most requested features' post. I need to see the engagement and if users are checking the community forum. What should we do so that users use this community forum and participate?

Hello @saint_patrick Thanks for reaching out. This happens when the router has issues seeing vpn.zima.cloud To debug that, we usually start by using the ping tool on Mikrotik. We ping: vpn.zima.cloud Most often this step shows timeout or high delays >500ms. So as you mentioned, it is possible that you have internet connection for your users, and everything is normal, but this specific IP route is firewalled or throttled from either a rule on the mikrotik itself or sometimes it is caused outside your mikrotik (from the internet source). I checked our system log for disconnections of our vpn server during that time, no issues. So the issue must be as mentioned above. Let me know if you managed to solve it, or if you'd like me to assist you further. 👋👨‍💻

Good evening. I have noticed tonight that there is a lot of login and log out errors. Is there a problem with the server? My internet is well stable but since 18H00 today it started. 

If you could create a whiteboard for the Zima forms like a roadmap. we could help you @support.zima on what feature to add or to work on. maybe would could make some suggestions or recommendations.

The one thing i would like to see is if you could create a video channel on YouTube. It would be wonderful to do a weekly example of a feature how it works and how to set it up.

Hello @nick Thanks for reaching out again. Unfortunately 2FA is still not available, but we will work on that soon after the current release. I'm working on a post that includes the most requested features. I'll see if could add the voting option. It will help make it clearer what we are working on at the moment and why we are prioritizing certain features over others. I'll share the link soon, let me know if interested.

Noted ✅ Any other users interested in DHCP please comment or like the post. We need to discuss everything openly in the forum from now on. So please participate and give your opinions so we prioritize accordingly because the features possibilities and fixes are so broad that we could delay some high prioritiy ones. Let us use this forum for that purpose. So ISPs that need DHCP please comment or like the post as a start.